Fix Cloud PC
This guide covers common Cloud PC problems and offers solutions to help you troubleshoot effectively.
Connection Problems
If connecting is an issue, consider trying these steps:
- Check Your Internet: Ensure your internet is stable and functioning properly.
- Restart the App: Closing and reopening the Cloud PC app or your browser can sometimes help.
- Clear Your Browser Cache: If you’re using a browser, clearing cache and cookies might resolve the issue.
Slow Performance
For a sluggish Cloud PC, here are some things to think about:
- Close Extra Apps: Reducing the number of open applications can improve performance.
- Check Resource Usage: Look at your CPU and memory usage to identify any resource-heavy apps.
- Restart Your Cloud PC: A quick restart can refresh the system and boost speed.
Helpful Tips
Look for Updates
Keeping your system and applications updated ensures you have the latest features and security. If there’s a green arrow on your Cloud PC client, it indicates updates are available.
Check Uptime
You can check how long your Cloud PC has been running in Task Manager (Ctrl + Shift + Esc) under the "Performance" tab, displayed as [DAYS: HOURS: MINUTES: SECONDS]. Regular restarts, ideally once a week, can keep things running smoothly.
Restart Your PC
Visit windows365.microsoft.com to see the Cloud PCs available to you.
| Action | Description |
|---|---|
| Restart | Clears temporary files and refreshes resources, which can enhance performance and apply updates. |
| Troubleshoot | Checks for connection issues, ensuring necessary files or agents are installed. |
| System Info | Displays specifications of your Cloud PC. |
By considering these tips, you can address common issues and return to work. If problems persist, reaching out to your IT support team may be beneficial.